1. 基本问候语

Hello, [customer's name]. How are you doing today?

Good morning/afternoon/evening, [customer's name]. It's a pleasure to speak with you.

I hope you're having a wonderful day.

2. 寒暄语

How's business?

How's the weather in [customer's location]?

I heard you had a successful product launch. Congratulations!

3. 询问产品信息

Can you tell me more about your [product name]?

What are the key features and benefits of your product?

Do you have any brochures or product literature that I can review?

4. 谈判价格

I'm interested in placing an order, but I'd like to discuss the price.

Is there any room for negotiation?

Can you offer me a discount if I order a larger quantity?

5. 运输和付款方式

What are your shipping terms?

Do you accept [payment method]?

When can I expect to receive my order?

6. 售后服务

What kind of warranty do you offer on your products?

Do you have a customer service department that I can contact if I have any problems with my order?

How can I return a product if I'm not satisfied with it?

7. 收货确认和满意度

I received my order today. Thank you for the prompt delivery.

I'm very satisfied with the products. They're exactly what I was looking for.

I'll definitely be ordering from you again in the future.